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Terms

§ 1. General provisions

  1. These Terms set out the rules for using the website available at https://nhl-logistics.com (the “Website”).
  2. The Website is owned by NEW HORIZON LOGISTICS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, a limited liability company with its registered office in Łubnice (Sadowa 30, 98-432 Łubnice, Poland), entered in the register of entrepreneurs kept by the District Court for Łódź-Śródmieście in Łódź, 20th Commercial Division of the National Court Register, under KRS number 0001142286, NIP 9970168259, REGON 540510177, share capital PLN 5,000 (“NHL”).
  3. Contact with NHL: email biuro.nhl@gmail.com, phone +48 664 313 224 (Monday–Friday, 7:00 am–3:00 pm).
  4. Using the Website is free of charge and does not require creating an account.

§ 2. Scope of the Website’s services

  1. The Website is informational and presents NHL’s activities in furniture transport and delivery.
  2. The Website provides a shipment search (the “Shipment Search”) that allows you to check the status of a shipment handled by NHL.
  3. Information on the Website, including service descriptions, does not constitute an offer within the meaning of Article 66 of the Polish Civil Code. The terms of carriage are set out in the contract between NHL and the client (online shop).

§ 3. Shipment Search

  1. To use the Shipment Search, you need the shipment code sent to the recipient by email or text message.
  2. After the code is entered, the Website checks whether a shipment with this code exists and redirects the user to the shipment status page run in the order management system used by NHL.
  3. Shipment status data comes from that system. NHL makes every effort to keep it up to date; however, statuses may be updated with a delay, and the estimated delivery date is indicative only.
  4. Users may not share the shipment code with unauthorised persons or attempt to access information about shipments of which they are neither the recipient nor the sender, in particular by automated or bulk queries of the Shipment Search.

§ 4. Technical requirements

To use the Website you need a device with Internet access and an up-to-date browser (Chrome, Safari, Firefox or Edge) with JavaScript enabled.

§ 5. Liability

  1. NHL is not liable for interruptions in the operation of the Website or the Shipment Search caused by technical reasons, maintenance work or the actions of third parties, including the provider of the order management system.
  2. NHL’s liability for performing the carriage results from the contract with the client and from generally applicable law and is not limited by these Terms.
  3. The provisions of this section do not limit consumers’ rights under mandatory provisions of law.

§ 6. Complaints

  1. Complaints about the operation of the Website can be sent to biuro.nhl@gmail.com. A complaint should include a description of the problem and contact details.
  2. NHL handles a complaint within 14 days of receipt and replies to the address from which it was sent.
  3. Complaints about the delivery itself (damage, delay, missing items) are handled under the terms of the contract of carriage. The recipient may submit them directly to NHL or to the shop where the purchase was made.

§ 7. Personal data

The rules for processing personal data are described in the Privacy Policy available on the Website.

§ 8. Final provisions

  1. These Terms apply from the date of their publication on the Website.
  2. NHL may change these Terms for important reasons, in particular changes in the law or in the scope of the Website’s functions. A change applies from the date the new version is published.
  3. Matters not covered by these Terms are governed by Polish law. This choice of law does not deprive consumers of the protection afforded to them by provisions that cannot be excluded by agreement under the law of the country of their habitual residence.